Shipping & Payment for self defense shop
I JUST PLACED AN ORDER, WHEN WILL IT SHIP ?
Please allow 3 – 5 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx and DHL and International Orders will be shipped depending on the fulfillment center the product is from.
- Average transit times to the Europe : 5 – 20 Business days
- Average transit times to the United States: 5 – 20 Business days
- Average transit times to International: 17 – 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order.Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied.All you need to do is send us an email with the subject line “CANCEL”.
I HAVE ENTERED AN INCORRECT ADDRESS !
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
Payment FAQs
SECURE TRANSACTION
Which forms of payment can I use?
We accept payment by Paypal and credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International), by debit card (VISA, Carte Bleue, Carte Bancaire)
How secure is shopping? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Can I pay cash upon delivery? / Can I cc you the money personally because I do not have a credit card.
Unfortunately our operations are only limited to credit/debit card transactions.This is to ensure our customers get their consumer protection and also our business is validated.